229 – Complaint Procedures

Purpose. The Board recognizes that situations may arise in the operation of the District which are of concern to parents or to the public. The Board strongly believes that all concerns should be resolved at the lowest possible level of decision-making by the individuals involved. Concerns are best dealt with in open communication by the individuals involved. Therefore, the purpose of these complaint procedures is to resolve, at the lowest possible level, and as expeditiously as possible, complaints of any person regarding any District matter.

Exclusion. If there is another, more specific complaint procedure relating to a matter, the complaint shall be brought under such procedure rather than pursuant to this Policy. (For example, see Employee Complaint procedures in Article 400, Student Records Appeal procedures in Article 500, and Instructional Materials Reconsideration procedures in Article 600.)

Procedures.

1. Any person with a complaint or concern regarding a District matter is encouraged to first talk with the school official or employee involved as soon as possible. However, if the matter involves a classified employee (such as a teacher associate, secretary, food service or custodial employee), the person should start the process with the classified employee’s immediate supervisor.

2. If the matter is not satisfactorily resolved, the complainant shall file a written complaint with the school official or employee involved. The school official or employee shall indicate the disposition of the complaint in writing within ten working days, or shall indicate that additional time is necessary to dispose of the complaint. However, if the matter involves a classified employee, the written complaint should be filed with the employee’s immediate supervisor.

3. If the complainant feels that the matter is not satisfactorily resolved, the complainant shall file the complaint and the prior written disposition with the employee’s immediate supervisor. If the matter involves a claim of discrimination or harassment, the complaint may be filed at this level or may be filed with the District’s Compliance Officer. The supervisor or his/her designee (or the Compliance Officer) shall meet with the complainant within ten working days of receipt of the complaint and shall indicate the disposition in writing within ten working days of the meeting, or shall indicate that additional time is necessary to dispose of the complaint.

4. If the complainant feels that the matter is not satisfactorily resolved, the complainant shall file the complaint and any prior dispositions with the Superintendent of Schools. The Superintendent or his/her designee shall meet with the complainant within ten working days of receipt of the complaint and shall indicate the disposition in writing within ten working days of the meeting, or shall indicate that additional time is necessary to dispose of the complaint.

5. If the complainant still feels that the matter is not satisfactorily resolved, the complainant may request to appear before the Board by filing the written complaint and any written dispositions with the Board Secretary and request a place on the agenda pursuant to Policy 215. The Board Secretary shall place the item on the Board’s agenda. The complainant may appear at the Board meeting and discuss the matter with the Board. The administrative staff may also discuss the matter with the Board. The Board may refuse in its sole discretion to take action on the complaint, or the Board shall decide the matter as soon as practicable, and the Board Secretary shall communicate the Board’s decision to the complainant. If the Board declines to decide the matter, the disposition of the Superintendent or his/her designee shall be final.

Complaints Regarding Employees. Complaints arising regarding the performance or behavior of an employee shall be referred to the employee’s immediate supervisor. The Board shall not actively investigate such complaints regarding employees. Such complaints shall be handled as confidentially as reasonably practical. The immediate supervisor may require that the complaint be in writing. Appeals shall be taken to the Superintendent or his/her designee as set forth above.

If the matter is not resolved, the complainant may appeal to the Board setting forth in writing the specifics of the complaint. However, in appeals to the Board regarding complaints about employees, other than complaints about administrators, the Board shall review only the actions of the Superintendent or his/her designee to assure that the Superintendent provided a fair procedure for the resolution of the complaint. In addition, prior to the meeting at which a complaint is heard about any employee, including complaints about administrators, the Board Secretary or Superintendent shall ascertain whether the matter may be legally discussed in closed session and shall ascertain from the employee whether the employee wishes to have the matter discussed by the Board in closed session. The employee may respond to the complaint at the meeting at which the complaint is heard by the Board, or if the employee needs additional time to adequately respond, the Board may schedule a second meeting for the employee to respond. The employee has the right to have a representative present at any Board meeting at which a complaint regarding his/her performance is considered.

Interference. Investigations and processing of complaints shall be conducted so as to result in no interference with or interruption of school activities.

Date of Revision: August 12, 2002

Legal References: 279.8, Code of Iowa

URBANDALE COMMUNITY SCHOOL DISTRICT BOARD OF DIRECTORS

Email a Policy

Please Note: The "Email A Policy" function is intended to enable users to email a Board Policy directly to a recipient of their choosing. If you would like to reach the Urbandale District Administrative Office, please email Julie Mitchell mitchellj@urbandaleschools.com
  • A link to this policy will be emailed with your message.