Chromebook Help

Chromebook Troubleshooting at Home

If you are having trouble with your Chromebook, here are some quick steps to try to see what might be wrong:

  • Restart the Chromebook by holding down the power button for about 10 seconds.
  • Move the Chromebook closer to the wireless router.
  • If your student is using a Clever Badge, click “Sign in with a different account.” Then you can enter your student’s email address and password manually (you may need to contact your teacher to get your student’s username and password).
  • If you have another student in the house, see if they can log in.


  • If you still are having issues, or those steps don’t apply, you should next speak with your teacher.
  • If your teacher is unable to help or unavailable, you can fill out ​this form​ or call 515-457-5820 and someone will get back to you as soon as possible. Thank you!