Student Services

Welcome to the Urbandale Community School District Student Services section. Student Services provides a variety of support services for students including:

Family Resource Guide

Urbandale CSD Facilitators of Family Outreach (FFOs) are committed to supporting our students and families by connecting them to the services and resources they are looking for.  Especially through the COVID-19 pandemic and throughout our school year, know that Urbandale Schools is here to support you with your concerns. Family Resource Guide

Meal Program

Learn more about our meal program (breakfast and lunch) by visiting our Nutrition Services page.

Parent Guide to Community Resources

We’ve developed a “Parent Guide to Community Resources” to provide families with information about a number of local organizations that can help support daily living needs. Click here to view the Resources Guide.

Metro West Learning Academy

Metro West Learning Academy is an alternative program shared by six school districts: Adel, Dallas Center-Grimes, Johnston, Saydel, Urbandale, and Waukee. Metro West Learning Academy is a student-centered environment with a staff that is committed to creating positive change for students, leading to social, emotional, and academic success for high school graduation and beyond.

Student Services also provides support services for students in the areas of:

  • At-Risk/Dropout Prevention and Homeless
  • English Learners
  • Extended Learning Program
  • Foreign Exchange and International Students
  • Guidance
  • Health Services
  • Home Schooling/Competent Private Instruction
  • Section 504
  • Special Education

To learn more about these services offered by the UCSD, click on a category below.

Extended Learning Program

Home Schooling / Competent Private Instruction

CPI Comparison Chart 2019-2020
CPI Form A
CPI Handbook 2019-2020 Note: Due to the pending legislation from the 2020 session, the Private Instruction Handbook has not yet been updated for the 2020-21 school year.

Student Assistance Program

All Urbandale students and their families have access to the student assistance program. You do not need a referral. You can call the number directly, let them know you are an Urbandale School family, and request assistance.

  • No-cost assessment, referral and short-term counseling for students and their family members for issues such as stress, school concerns, family and other relationship concerns, substance use, self-esteem struggles, and any other concern affecting individual or family well-being.
  • Telephone support 24 hours/day, every day of the year.
  • Counseling provided in Spanish and English.
  • Telephone support and scheduling: (515) 244-6090.
  • Learn more about the program by viewing the Student Assistance Program flyer


Student Services Contacts

Dr. Keri Schlueter
Coordinator of Student Services (for assistance with At-Risk/Dropout Prevention, Competent Private Instruction/Home Schooling, English Learners, Foreign Exchange and International Students, Homeless,  Open Enrollment,  and Foster Care Point of Contact)
(515) 457-5004

Shawna Shanahan
Coordinator of Special Education (for assistance with Special Education)
(515) 457-5024

Dr. Ryan Williamson
Coordinator of Equity and Inclusion (for assistance with Title IX, Harassment / Discrimination issues, Extended Learning Program, Section 504, and the School Counseling Department)
(515) 457-5025

Loren DeKruyf
Director of Human Resources  (for assistance with Health Services)
(515) 457-5000