Family Resource Guide

Urbandale CSD Facilitators of Family Outreach (FFOs) are committed to supporting our students and families by connecting them to the services and resources they are looking for.  Especially through the COVID-19 pandemic and throughout our school year, know that Urbandale Schools is here to support you with your concerns (please see the contact form at the bottom of the page!)

Resources include, but are not limited to: (*note: this list is updated regularly)

Clothing and Hygiene
  • Drake Pantry
    • 3226 University Ave, Des Moines
    • Phone: (515) 518- 4770
    • Can pick up needed hygiene products. (Due to current concerns with COVID-19, please call ahead to schedule a time to pick up). 
  • Dress for Success
    • This resource is for adults who are looking for clothing for their professional interviews/jobs. Please fill out the Student Services and Family Outreach Contact form or Contact your Facilitator of Family Outreach Services to get your referral to Dress for Success!
  • UMS Hygiene Pantry
    • Limited hygiene products are available to students (of all ages). Please reach out via the “Student Services and Family Outreach” form for requests, or contact Abby Schueller at 515-457-6676.
  • Urbandale High School Clothing Closet
    • Please fill out the below “Student Services and Family Outreach” form or contact your school’s Facilitator of Family Outreach to set up an appointment.
  • Urbandale Community Action Network Clothing Closet
    • Tuesdays, Thursdays,and Saturdays: 9-1, also open Mondays 2-5
      • Must have an appointment. Please call 515-278-3936 or email
      • One appointment allowed, per month
        • We have openings Saturday Oct. 24 from 9-12, Monday Oct. 26 from 2-5, Tues. Oct. 27 and Thurs Oct. 29 from 11-1.
    • 7509 Douglas Ave, Suite 5, Urbandale
    • Please allow one shopper per family and wear a facemask. Each shopper will have 30 minutes in order to make time for all who are in need.  Walk up help is still provided each Tuesday, Thursday and Saturday from 9-11am.
    • Please bring proof of residence and ids for everyone in your home.
  • Winter Gear/Diaper Event at Christ Apostolic Temple, October 24

Child Care

English Language Learning Community

Get information on resources and updates on what is going on with COVID-19 in your language.

  • Evelyn K. Davis Center For Working Families
    • Please leave a message at 515-697-7700 or Click Here
  • Iowa Workforce Development
  • Iowa DHS Application for Unemployment
    • Call Center: 866-239-0843 (there may be long waits when you call) Monday- Friday 6:00am-6:30pm and Saturday and Sunday 6:00am-7:30pm, or Apply Here online
  • Iowa DHS Unemployment Information, Temporary Jobs Link
    • Click Here for links to job opportunities
    • DACA recipients may apply in Iowa

  • COVID-19 Emergency Relief Program for Veterans, Active Duty Service Members, National Guard and the Reserves
    • Financial assistance with rent, mortgage, auto loan, and utilities and other supports through PenFed Foundation Click Here
  • COVID-19 United Way Community Economic Relief Fund
    • Call 515-833-2626 to get assistance with bills, rent, and food.
  • Financial Empowerment Center, located at the Evelyn Kay Davis Center
    • Provides FREE financial coaching specific to COVID 19 over the phone. For an Appointment, Click Here
    • Employment Fair:
      • Wednesday, October 28 from 10:00-2:00
      • Hyvee Hall
      • Employment fair
    • Financial Fitness Bootcamp- 4-week Financial Fitness Bootcamp in November that is open for anyone wanting to work on their personal finances. See the attachment for more information and how to sign up! FecflyerNovemberandDecember
  • Iowa DHS Assistance Programs
    • To apply for the following assistance programs click here to go to the online DHS Financial Support Application or click here to download the DHS Financial Support Application (Solicitud de Ayuda Financiera).
      • Food Assistance
      • Child Care Assistance
      • Cash Assistance Family Investment Program or Refugee Cash Assistance
      • State Supplementary Assistance
      • Family Planning
      • Well-Child and Prenatal
    • For help with completing your online application, please contact the Des Moines North Child Support Recovery Unit at 6200 Aurora Ave, Suite 301E, Urbandale, or call them at 515-725-8110.
  • Low-Income Home Energy
    • IMPACT Community Action Partnership will be taking applications for the 2020-2021 Low-Income Home Energy Assistance Program (LIHEAP) beginning October 1, 2020. Households with members who are elderly/disabled may apply October 1, 2020 through April 30, 2020. Applications for all other households will be taken beginning November 2, 2020. 
    • Information on Who Qualifies and How to Apply
    • Call 515-518-4770 to schedule a phone appointment.
  • Polk County General Assistance Program
    • Help with shelter, utilities, food, and personal items Click Here
  • The Health Well Foundation
    • $250 assistance to families with health risks for COVID 19, helping with costs associated with delivered food, medications, transportation, telehealth etc.
    • Phone applications only at 1-800-675-8416. For more information, Click Here
  • 2-1-1
    • Dial “2-1-1” to receive support on any variety of needs you are experiencing

  • School Provided Lunches and Next-Day Breakfast
    • Hybrid Student Meals:Hybrid students will get meals for free when they get school meals on days they attend school (Not including A la carte items).
      • For off-site days, free meals may also be ordered via this form to pick up!! Meals must be ordered by Tuesday at 9:00 am and can be picked up at UMS or 2 other locations on Thursdays between 8:30-10:30 am.
    • Remote Student Lunches: Remote students can also get 5 breakfast and 5 lunch meals every week to pick up by clicking on this form!
    •  To fill out a Fee Waiver form, please click here
    • Weekend Meals! Urbandale Nutrition Services will also be partnering with UCAN to provide free meals to children 18 years and younger at two locations on Fridays only. Two days worth of breakfasts and lunches will be provided for the weekend.
      • Cross Creek Apartments: 2:45-3:15
      • Timberline Apartments: 3:30-4:00
  • Food Bank Urbandale Food Pantry
    • Hours: Thursday 3/19 the UFP will be open Monday, Wednesday, Thursday from 10:00 am – 1:00 pm and 2:00 pm – 5:00 pm. We will be closed on Tuesdays and Saturdays.
    • Please bring ID for head of household and each person in the household requiring assistance. They can provide food, personal care products, cold/frozen foods and milk (when available)
  • Food Bank of Iowa: Hot Meal Grab & Go:
    • New Life Center, 1057 23rd St., Des Moines, 50311
      Wednesdays and Thursdays, 5:30-6:30 p.m
    • Evelyn K. Davis Park, 1171 7th St., Des Moines, IA 50314
      Monday and Thursdays, 4-6 p.m
    • Catholic Charities Food Pantry, 1815 Hubbell Ave, Des Moines, 50316
      Wednesdays, 3:30-4:30 p.m
  • Food Delivery Assistance
    • For deliver assistance or to learn more please call the Food Bank of Iowa Emergency Food Assistance Hotline: 515-957-2900
  • Food PantryNetwork: DMARC
  • Gloria Dei Lutheran Church-
  • Pantries in DM that DO NOT ask for ID
      • Proteus, Friendship Baptist Center, Watchmen, Bond of Unity Food Pantry, Adopt-a-Cause, First Assembly of God, Sandy McNamar Food Pantry, Hope Ankeny, the Cupboard, and Amazing Grace Ministries.
  • Pasta Dinners 5-7 pm
    • Sambetti’s (1430 2nd Avenue) and Grumpy Goat Tavern (1350 50th St. in WDM)
    • Drive-Up Service. recipients will receive our delicious Penne Pasta smothered in our Homemade Red Sauce, and loaded with Mozzarella Cheese for NO CHARGE!
  • UCAN/ Kum-N-Go (Family Food Rescue Distribution)
    • Where/When: 6 Locations:
      • Aldersgate Church (upper parking lot 3600 75th St, Urbandale)
        • Monday only,  3:00
      • Cross Creek Apartments Meredith & 86th St (ENTER at Iltis Drive entrance)
        •  Friday only,  3:00
      • Jensen Elementary
        • Every other Saturday, 9-11 am
      • Rieman Music/Plaza Manor Apartments
        • Friday only, 2:30
      • Rocklin Court Trailer Park
        • Thursday only, 3:00
      • New Point Church
        • Thursdays 2:00-4:00  
    • Instructions: Limited food items, one bag per family. Please drive slowly up to the UCAN volunteer, who will ask how many in your family and then hand you a food bag.
  • Urbandale Schools Free and Reduced Meals Application
    • Click here to apply/reapply for free or reduced school meals.
    • Click here to apply/reapply for waivers on other school-related costs or programs for families who qualify for free or reduced lunches or are directly certified!
    • Reminder: families must fill out their lunch application and waiver forms every year, for benefits to carry over! 
  • Urban Dreams Food Boxes
    • FREE  Pasta, bread, sweets, sandwiches, eggs, pizza, and other food available.
    • When: 9-5 Monday through Friday
    • Where: 601 Forest Avenue DSM (just ring our buzzer we will bring you some food)
  • WIC 
    • WIC (Women Infants, & Children) is a supplemental nutrition program for babies, children under the age of 5, pregnant women, breastfeeding women, and women who have had a baby in the last 6 months. For more information visit:

  • Broadlawns Medical Center
    • Emergency and Clinic (Sliding Fee Scale and Title 19)
    • Address: 1801 Hickman Road Des Moines
    • Phone: (515) 282-2273
  • Creative Visions
    • Free dental screenings on Saturdays from 11am to 1pm.
    • Address: 1343 13th St, Des Moines, IA 50314
    • Phone: (515) 244-4003
  • Delta Dental Search (for Hawk-i Insurance holders)
    • Use this link to search for dentists in the area who accept hawk-i insurance. Information provided includes the dentist’s address, phone number, language, and payment options (if applicable).
  • Dental Connections
    • Address: 1111 9th St, Suite 190, Des Moines
    • Phone: (515) 244- 9136
    • Provides dental services to all ages and income levels. Call to make an appointment You can also visit online to request an appointment or learn more!
  • Free/Low-Cost Clinics in Polk County
  • Medicaid
    • Who Qualifies and How to Apply
    • If you need help applying- Every Step can help you apply for children or pregnant moms. Call 515-288-1516 to set up an appointment. They have access to multiple languages.
      • If your child does not qualify for Medicaid, they may Qualify for Hawk-i, which has much higher income guidelines. Call 515-558-6243 for assistance or Click Here.
  • Polk County Health Department: Free Clinic and Flu Shots 
  • Primary Health Care (PHC ) Respiratory Clinic Click Here
    • If you or a member of your family are experiencing fever, cough, and shortness of breath you may visit the PHC Clinic Monday through Friday, from 8:00 am to 5:00 pm. The Clinic is located just south of the Bery Engebretsen Clinic at 2401 SE 14th Street in Des Moines.
  • Primary Health Care (PHC) West Side Clinic
    • Address: 7555 Hickman Rd, Clive
    • Phone number: (515) 225-7201
    • Services: Will do checkups, physicals, screen for depression/anxiety, and psychiatric medication management. They will see patients regardless of ability to pay or those uninsured. Interpreters are available.
  • Wylies Eye Clinic
    • Takes Title 19
    • Address: 5280 Northwest 86th Street, Johnston
    • Phone: (515) 270-8545

  • Toys for Tots
    • Revival Center: Applications Start October 26th.  and run until December 7th.  The numbers to contact to sign up are Shawnice at (515) 988-5384 or April at (515) 525-8396.
    • See the attached image for additional places to contact to sign your family up to be supported by Toys for Tots. Note: There are various deadlines for sign-ups, based on location! This image will be updated as more locations are announced. IMG955669
  • Bidwell Riverside Holiday Toy Pantry: December 15th 
    • Event to pick out 1 gift per child. You must register! See attached image.IMG959017

  • Polk County Housing Resources
    • Get information on rental assistance, rental properties available in various price ranges, utility assistance, transitional and emergency shelter, and other housing resources in Polk County. Other county information is also available on the website.
  • Primary Health Care
    • Those who are at risk or who are currently homeless, contact 515-248-1850 to schedule a Centralized Intake Appointment. Please leave a message and a staff member will return your phone call.
  • Polk County has set up a homeless shelter @ Youth Inn (Logan Avenue Des Moines, IA 50317) at the Fairgrounds to recover from COVID-19. Includes shelter, food and laundry and supportive medical care. For more information, Click Here.
  • Derecho Resources from the Iowa Department of Human Services
    • The IDHS has created a comprehensive list of resources for households impacted by the Derecho storms. Services provided are outlined below and can be found here, as well.
  • Derecho Rent/Mortgage Relief
    • The Iowa Association of REALTORS® (IAR) partnered with the National Association of REALTORS® (NAR) to help individuals affected by the Derecho Storm with mortgage payment assistance or rental costs due to displacement up to $1,000 per applicant. Apply here.
  • Home Inc
    • Helps tenant and Landlords throughout Iowa understand their housing rights and responsibilities through FREE counseling
    • Call 515-243-1277 or visit Click Here.
    • One-time or short-term (3 mo. max) rent/mortgage support for English-learning individuals and families living in Des Moines.
    • Call IMPACT Community Action Agency at (515) 274-9496 for more information and to check eligibility.
  • Iowa Finance Authority
  • Rights Against Eviction

  • There is a free COVID-19 Legal Information Hotline developed by Iowa Legal Aid in partnership with the Iowa State Bar Association and the Polk County Volunteer Lawyer Project.  Iowans experiencing any type of legal problem due to the pandemic, such as facing eviction, being denied unemployment benefits, experiencing employment issues, or being a victim of identity theft, can call 1-800-332-0419. If you want more information Click Here, Online Intake Click Here.

Mental Health
  • Children and Families of Iowa
    • Programs are targeted in the areas of mental health, family support, teen support, and family safety.
    • Address: 1111 University Avenue, Des Moines
    • Phone: (515) 288-1981
  • COVID Recovery Iowa
  • Employee & Family Resources 
    • All Urbandale Students, Families, and Employees have 3 free sessions per person through our Employee Assistance Program. You do not need a referral. You can call the number directly, let them know you are an Urbandale School family or employee, and request assistance. Your usage of this service remains confidential!
    • For telephone support and scheduling, please call: 800-327-4692 for 24-hour support.
    • Call: 515-244-6090
  • Hamilton’s Academy of Grief and Loss
    • COVID-19 grief resources, including a community resource booklet, lending library, support groups. For more information, Click Here.
  • National Alliance on Mental Illness- (NAIMI of Greater Des Moines)
  • National Suicide Prevention Lifeline
    • Crisis Line: 1-800-273-TALK (8255) or text 741741 for a Crisis Text Line
  • Orchard Place
    • Child mental health (Title 19, sliding scale)
  • Please Pass the Love
  • School-Based Therapy- Stepping Stones
    • Contact your school counselor of Facilitator of Family Outreach services to speak about the possibility of a referral.
  • UnityPoint Health – Des Moines Opening Behavioral Health Urgent Care
    • 10 a.m. to 8 p.m., 7 days a week
    • 1250 East 9th Street in Des Moines.
    • Services will include receiving an initial assessment from a licensed mental health clinician and then being connected to appropriate interventions. Additional interventions could include but are not limited to:
      • Inpatient psychiatric admission, On-site coordination to Eyerly Ball Community Mental Health Services, and Orchard Place Child Guidance Center, Connection to other community resources for basic needs.
      • Patients are advised to utilize the Emergency Room instead of the Urgent Care Clinic if they are needing immediate medical attention (i.e. open or fresh wounds), are a minor who does not have a guardian to sign a consent to treat, demonstrating aggressive behavior or having a crisis outside of the hours listed above. For all other behavioral health, psychiatric, and addiction-related care, patients should access the new Behavioral Health Urgent Care. Click here to learn more about UnityPoint Health Behavioral Health Urgent Care.

Safe Family Support
  • Crisis Hotlines:
    • Children and Families of Iowa (domestic violence, emergency shelter)
      (515) 471-8699
      Crisis Line: 1-800-942-0333 (Counties: Polk and Warren)
    • Iowa Domestic Violence Hotline
      1-800-770-1650 or text “IOWAHELP” to 20121.
    • Iowa Sexual Abuse Hotline
      (800) 284-7821
    • Polk County Crisis and Advocacy Services
      (domestic violence, sexual abuse)
      (515) 286-3600 (24 hour crisis line)
      (Counties: Polk and Warren)
    • Sexual Assault Response Team (SART)
      (515) 286-3600
  • In-Home Family Services
    • Boys Town of Iowa IHFS Early Intervention: In-Home Family Services program working with Juvenile Court to provide families Early Intervention Services as an attempt to avoid Juvenile Court or to avoid falling further into the Juvenile court system.
  • Specialized Population Agencies:
    • L.U.N.A. (domestic violence, sexual abuse – Latinx Community)
      24-Hour Crisis Line: (515) 271-5060
      (Counties: Polk, Warren and Marshall)
    • Monsoon Asians & Pacific Islanders in Solidarity (domestic violence, sexual abuse – Asian/Pacific Islander Community)
      24-Hour Crisis Line: (515) 288-0881
      Click here for COVID-19 public letter
      Click here for policy (Counties: Statewide)
    • NISAA (domestic abuse, sexual assault – African Immigrant & Refugee Community)
      24-Hour Crisis Line: (515) 288-0881
      (Counties: Statewide)
    • RISE (domestic abuse, sexual assault – Native American Community)
      (641) 481-0334
      (Counties: Statewide)
    • Transformative Healing (sexual abuse – a safe space for LGBTQIA victims/survivors)
      (319) 389-8430
      (Counties: Statewide)

  • Mediacom- Connect2Compete
    • You may qualify for discounted internet, to support online learning this school year. Click here for more information and to apply!
    • Qualifications:
      • Mediacom offers internet service in your community or area
      • You have at least one student in grades K-12 living at home
      • At least one child qualifies for free or reduced-price school lunch through the National School Lunch Program (NSLP)
      • You are not a current Mediacom internet customer and have NOT subscribed to our internet service in the past 90 days
      • You do not have an outstanding Mediacom bill or unreturned equipment**


Virtual Community Partners
  • Iowa Safe Schools
    • Visit Iowa Safe Schools to learn more about how Iowa Safe Schools supports LGBTQ youth or join their virtual meetings on Tuesdays and Fridays at 2:00 on their Facebook page!
  • Please Pass the Love
    • PPL has resources for students and families on multiple challenges within mental health, including student leadership to stomp out the stigma of mental health in schools and resources for black mental health.


If you are not able to find assistance with the resources listed above, please complete our Student Services & Family Outreach Contact Form and we will follow up with you as soon as possible. Thank you!